Cover of: Managing successful it outsourcing relationships | Petter Gottschalk

Managing successful it outsourcing relationships

  • 0.47 MB
  • 9314 Downloads
  • English
by
IRM Press , Hershey, PA
Information technology -- Management., Contracting out., Electronic data processing departments -- Contracting
StatementPetter Gottschalk and Hans Solli-Saether.
ContributionsSolli-Saether, Hans.
Classifications
LC ClassificationsHD30.2 .G676 2006
The Physical Object
Paginationp. cm.
ID Numbers
Open LibraryOL3399784M
ISBN 101591407605, 1591407613, 1591407621
LC Control Number2005013819

Managing Successful It Outsourcing Relationships Petter Gottschalk, Hans Solli-saether Gottschalk and Solli-Saether (both: Norwegian School of Management, Norway) examine the issues of strategy, structure, and management of IT outsourcing relationships.

"This book focuses on the important issues of strategy, structure, and management of IT outsourcing relationships"--Provided by publisher.

Read more Read less click to open popover Enter your mobile number or email address below and Cited by:   The book covers the basic aspects of planning, negotiating, implementation, cooperation and termination of IT outsourcing.

It covers all the issues: technical, economical, legal and so on. I recommend this book as a starting point to any manager who deals with IT, to broaden the views.4/5(1).

MANAGING SUCCESSFUL IT OUTSOURCING RELATIONSHIPS Download Managing Successful It Outsourcing Relationships ebook PDF or Read Online books in PDF, EPUB, and Mobi Format. Click Download or Read Online button to Managing Successful It Outsourcing Relationships book pdf for free now.

In the review of research literature regarding relationship management in IT outsourcing we have found a lot research on best practices but not on key factors.

Therefore our research goal has looked to find the key factors in managing IT outsourcing relationships that are including the best practices in ITO relationships.

Outsourcing permeates the IT world and has had a profound impact on the work of IS professionals. Nearly all will, at some stage in their careers, work with outsourced services as customer or supplier. Nine principles that are the cornerstone of successful outsourcing relationships. Elizabeth Sparrow is the author of the BCS book, A Guide to Global Sourcing Search Data Management.

For more on outsourcing contracts, see "11 keys to a successful outsourcing relationship" and "7 tips for managing an IT outsourcing contract." Choosing the right outsourcing. Using well-known theoretical perspectives and experiences learned from several business cases to develop models and guidelines for the complex IT outsourcing process and emerging relationships, this comprehensive guide on IT outsourcing focuses on the important issues of strategy, structure, and management of IT outsourcing relationships.

In the book, "Multisourcing," Gartner analysts point out that successful outsourcing is built on "a network of relationships, not transactions," and outsourcing governance is the most important factor in determining the success of an outsourcing engagement.

11 keys to a successful outsourcing relationship Strategic outsourcing is a two-way street. Here’s how to increase your likelihood of getting the best from your IT service providers. A good relationship between the client and the outsourcing provider is essential for the success of the project.

Relationships can be effectively managed with regular communication, continual transparency, and by displaying the right amount of flexibility when called for.

O2I offers its clients an ideal outsourcing relationship. The importance of knowledge exchange in managing successful IT outsourcing relationships has led us to include a whole chapter on knowledge management at the end of this book.

The importance of this chapter on knowledge management will also be evident as we discuss the vendor value proposition. Keys to Successful BPO Relationships Outsourcing business processes hits much closer to home than simply outsourcing IT. Here's how some executives balance the risks and rewards.

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The first part of managing the relationship is contractual — the establishment of service level agreements (SLAs) that stipulate what the provider promises to do. When you have mastered the skills of outsourcing supply chain, what will a successful relationship look like.

When client and 3PL provider are truly acting as one, cultures are aligned and communication is transparent, a supply chain outsourcing relationship is on the right track. The IT outsourcing literature has extensively studied other relationship aspects of IT outsourcing management arrangements as antecedents of ITO success, including partnership quality, knowledge sharing, mutual understanding, trust, dis-trust, risk and benefit sharing, and commitment (Grover et al.,Lee and Kim,Lee,Han et al.

Aubert et al. () studied conditions of success related to two phases of the IT- outsourcing relationship: the relationship formation phase and the relationship management. Top 10 Tips for Outsourcing Success When talking to buyers who’ve mastered the art of effectively managing external service providers, the same themes emerge over and over.

Following this advice can help you get the most out of your relationships with external vendors or contractors -- whether you use the web to find service providers. Buy the Book. Effective Client Management in Professional Services: How to Build Successful Client Relationships by Jack Berkovi.

How do you become more client-centric.

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This book shows you how to put the client first, always. It provides a comprehensive, pragmatic guide to the client relationship journey – from identifying potential. Keeping relationship between key management personnel: If there is a good understanding and strong working relationship between the key management personnel of both teams, then such relationships often tends to last long.

Research on outsourcing success has indicated that peer friendships and working methods with one’s counterpart in the. According to the Project Management Institute’s Pulse of the Profession report, 38% of major service delivery relationships fail to meet their original goals or business intent with fewer being completed on time or within budget than four years ago, and greater numbers being deemed an outright failure.

According to that report, $m in every billion. The best software development outsourcing relationships are ones based on internal excellence.

In other words, the most successful external relationships are built upon the most successful. See for example Outsourcing Playbook at p and the Market Management Guidance Note at p – 12 (recommending market engagement as a means of assessing competition within a market. See p of the Outsourcing Playbook.

Testing and Piloting Services Guidance Note. Buy Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships: An Executive Guide to Managing Successful Relationships 01 by Bravard, Mr Jean-Louis, Morgan, Mr Robert (ISBN: ) from Amazon's Book Store.

Everyday low prices and free delivery on eligible s: Successful outsourcing means more than just picking the right supplier, it requires careful management from beginning to end.

the manner in which an outsourcing relationship is managed is as. Best practices in outsourcing project work include all the following EXCEPT a. Training and team-building activities.

Short-term, no-pressure outsourcing relationships. Well-established conflict management processes. Frequent reviews and status updates. Well-defined requirements and procedures. Managing the investment markets What does this mean.

In short, that the two CEOs should stand shoulder to shoulder behind the deal to provide visible evidence that both have a - Selection from Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships [Book]. Another worldview changer. This book discusses the concept of attachment panic,which explains why you may feel so anxious and off-balance when your partner withdraws or acts is a completely normal response for human beings, and Dr.

Johnson explains how you and your partner can get out of this “dance” of closeness-withdrawal and genuinely. Start studying Chapter 3 - Creating and Managing Supplier Relationship. Learn vocabulary, terms, and more with flashcards, games, and other study tools. The management of the outsourcing relationship between a buyer and a contract manufacturer is a critical factor affecting the success of outsourcing, and yet it is still relatively unexplored (Baraldi et al.,Gray et al.,Harmanciouglu,Ndubisi, ; see also Appendix 1).

We studied how integration in the outsourcing. Managing multiple suppliers: ‘best of breed’ In addition to the risks inherent in managing each individual outsourcing contract and relationship, many companies choose to create a range of niche outsourcing - Selection from Smarter Outsourcing: An executive guide to understanding, planning and exploiting successful outsourcing relationships [Book].FM OUTSOURCING CRITICAL SUCCESS FACTORS Relationship Management This “by-the-book” approach can result in customers feeling that an FM provider is delivering inadequate service.

Description Managing successful it outsourcing relationships EPUB

Moreover, after outsourcing, many customers tend to have unrealistically high expectations Facilities management represents a unique set of outsourcing.

An effective manager pays attention to many facets of management, leadership, and learning within an organization. So, it's difficult to take the topic of management success and say that the following ten items are the most important for success.

Legions of articles and books profess to have answered this question.